NuraMed Privacy Policy

 

Privacy Policy for NuraMed

Last Updated: June 18, 2026

NuraMed (“we”, “our”, or “us”) is committed to protecting your privacy and maintaining transparency about how your information is collected, used, stored, and protected. This Privacy Policy explains how we handle your information when you use the NuraMed mobile application (the “App”) for healthcare consultations, appointment booking, telemedicine services, and related healthcare features.

By accessing or using the NuraMed App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information required to provide, improve, and secure our healthcare services.

a) Personal Information

When you create an account or use NuraMed services, we may collect:

• Full name

• Phone number (for account verification and communication)

• Email address (optional)

• Age and gender

• Healthcare preferences

• Consultation preferences

• Payment transaction identifiers

b) Appointment & Consultation Information

To provide healthcare consultation services, we may collect:

• Appointment date and time

• Consultation type (video, voice, or other consultation modes)

• Healthcare category or specialty selected

• Reason for consultation provided by the user

• Preferred doctor/specialist (if selected)

• Consultation session identifiers

• Booking and payment-related information

c) Usage Information

We may automatically collect information about how you use the App, including:

• Features accessed

• User interactions within the application

• Login and session activity

• Navigation behavior

• App performance information

d) Device Information

For security, analytics, and improving user experience, we may collect:

• Device type and model

• Operating system version

• App version

• Screen information

• Device identifiers used for security and analytics purposes

2. How We Use Your Information

We use your information only for providing and improving NuraMed services.

a) Providing Healthcare Services

Your information may be used to:

• Enable appointment booking and management

• Connect users with healthcare professionals

• Facilitate video and voice consultations

• Send appointment reminders and notifications

• Maintain consultation records and history

• Process and verify payments

b) Improving Our Services

We may use collected information to:

• Analyze usage patterns

• Improve app performance and experience

• Fix technical issues

• Develop new healthcare features and services

c) Communication

We may use your information to:

• Send important service updates

• Respond to support requests

• Provide account-related notifications

• Share promotional information only with your consent

d) Payment Processing

Payment information may be used to:

• Verify transactions

• Process bookings

• Maintain payment records

• Generate invoices and receipts

3. Data Sharing and Disclosure

NuraMed does not sell, rent, or trade your personal information.

We may share information only in the following situations:

a) Trusted Service Providers

We may use secure third-party services to operate our platform, including:

• Payment gateways such as Razorpay

• Cloud infrastructure and analytics services such as Firebase

• Video consultation providers

• Secure data storage providers

These service providers are required to maintain appropriate security and confidentiality.

b) Legal Requirements

We may disclose information if required by applicable laws, regulations, court orders, or legal processes.

c) Business Transfers

If NuraMed is involved in a merger, acquisition, or business transfer, user information may be transferred under confidentiality and data protection obligations.

d) User Consent

We may share information for additional purposes only after obtaining your explicit consent.

4. Data Security

We take reasonable security measures to protect your information, including:

• HTTPS encryption for data transmission

• Secure cloud storage practices

• Access control mechanisms

• Regular security monitoring and improvements

Although we work to protect your data, no digital system can guarantee complete security. Users should also protect their account credentials.

5. Data Retention

We retain information only for as long as necessary to:

• Provide healthcare services

• Maintain consultation history

• Meet legal and regulatory requirements

• Maintain financial and operational records

Healthcare-related information may be retained to support continuity of service and improve user experience.

6. Your Rights and Choices

You have control over your personal information.

You may request:

Access & Correction:
Request access to your personal data or correction of inaccurate information.

Data Deletion:
Request deletion of your personal information, subject to legal and operational requirements.

Consent Withdrawal:
Withdraw consent where applicable.

For requests related to your data, contact us using the details provided below.

7. Children's Privacy

NuraMed is not designed for children under 13 years of age.

We do not knowingly collect personal information from children. If such information is identified, we will take steps to delete it.

8. Data Storage and Processing

Your information may be stored and processed in India and through trusted service providers used by NuraMed.

By using the App, you consent to such processing in accordance with applicable laws.

9. Third-Party Services

The NuraMed App may integrate with third-party services. These services may have their own privacy policies.

NuraMed is not responsible for the privacy practices of third-party platforms. Users are encouraged to review their policies.

10. Compliance With Data Protection Laws

NuraMed aims to comply with applicable data protection requirements, including:

• Indian data protection regulations

• General Data Protection Regulation (GDPR), where applicable

• California Consumer Privacy Act (CCPA), where applicable

Users may have additional rights depending on their location.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be reflected by updating the “Last Updated” date. Continued use of the NuraMed App after updates means you accept the revised Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: contact.nuramed@gmail.com

By using NuraMed, you acknowledge that you have read, understood, and agreed to this Privacy Policy.